BSU activates Emergency Response Plan in response to COVID-19

BSU water is safe to drink and use

BONITA SPRINGS, Fla. (March 18, 2020) – In response to the COVID-19 coronavirus pandemic, and in coordination with the declaration of national, state and local emergencies, Bonita Springs Utilities Inc. has activated its Emergency Response Plan.

According to the U.S. Environmental Protection Agency, America’s drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking and maintaining personal hygiene during the COVID-19 outbreak. BSU follows EPA and state regulations for water treatment. Filtration and disinfection work well to prevent viruses and other waterborne pathogens from contaminating drinking water and wastewater.

The utility’s Emergency Operation Center has been activated at level 3. Staff is monitoring the pandemic and readying emergency support staff who would need to take action as part of their everyday responsibilities. The Customer Service Center is closed to walk-in traffic. Members can still use the drive-through window during regular business hours. Customer service representatives can also be reached at 239-992-0711 or

BSU is implementing many of the precautions and safety measures you have heard about from other organizations. Additional sanitation and disinfection efforts are underway within its buildings and facilities. Access has been further restricted to control rooms and other plant operations. External in-person meetings have been cancelled or rescheduled as teleconference or web-based meetings. Administrative staff are now working remotely, and working distances are increased for employees who remain on-site.

BSU is prepared and committed to continuing to provide safe, reliable potable water and wastewater service to its members. Staff will continue to carefully monitor health advisories regarding COVID-19 and respond accordingly to protect the health and safety of staff, its members and the community.

Bonita Springs Utilities Inc. is a not-for-profit water and wastewater utility cooperative founded by local citizens in 1970. The member-owned utility provides service in the City of Bonita Springs, the Village of Estero and unincorporated South Lee County. The utility is recognized as an industry leader with awards from the American Water Works Association, Florida Department of Environmental Protection and Florida Water Environment Association.

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Important Notice

In an effort to prevent the spread of COVID-19, we have postponed our large gatherings of events and programs through May 31.
Our Visitor Center and The Hub will also be closed during this time.

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