Job posting: Care Coordinator/Advocate (Care Right, Inc.)

To apply, contact Annalee Kruger: (239) 770-6322

Basic Function

To provide family consulting, care coordination and advocacy to clients and their family/caregivers.

Responsibilities

  • Identify emotional and social needs of patients and family caregivers on a continuous basis.
  • Maintain financial eligibility information for each patient, counsel family/caregivers regarding continued eligibility and update information as needed.
  • Attend all plans of care and client status committee meetings as scheduled. 
  • Conduct psychosocial Comprehensive assessments (social history, depression scale, financial assessment, fall safety, etc.) with clients and their families whether locally or virtually using technology solutions.
  • Client advocacy—doctor appointments, home visits, facility visits
  • Conduct home visits–visit with clients 60-90 minutes each visit to make sure things at home are going well; reminisce with memory impaired clients AND follow up with families after EACH visit (via either phone call or email, depending on family preference).
  • Document home visits and new client assessments (prepare summary of assessment) and submit to client/family.
  • Provide support, reassurance, education to families about the demands of being a family caregiver and various disease progression (many of our clients have memory impairment).
  • Ability to quickly build rapport and trust with clients and their families.
  • Understand issues families with aging loved ones go through–have a very good understanding of compassion fatigue/family caregiver stress, dementia and memory loss, and other progressive diseases.
  • Have a very good understanding of a variety of progressive diseases such as dementia, cancer, diabetes (if poorly managed).
  • Have a very good understanding of pain, behavior issues, personality issues, mental health issues, dementia/Alzheimer’s, traumatic brain injury, etc.
  • Be able to respond professionally to any/all situations.
  •  Awareness of community resources (retirement communities, memory care units, nursing homes, home health care, etc.).
  • Knowledgeable and be able to assist with completing VA, Medicaid, Disability, etc. applications.
  • Identify what families/their loved ones are looking for when selecting a facility, arranging tours of appropriate facilities that meet their interests, joining families on such tours, assisting them with completing pre-admission paperwork, and following up with clients/families after placement to help with the transition.
  • Help families understand death/dying process and offering support/guidance along the way.
  • Understand family dynamics and being able to help such families navigate having an aging loved one while preserving/improving their relationships.
  • Attend marketing events as needed.
  • Attend networking groups as needed.
  • Arrange 1:1’s with potential referral sources. 
  • Be knowledgeable on all aspects of our services and products and promote constantly.
  • Pro-actively seek potential clients for Care Right.
  • Honor and respect families and their loved ones (and Care Right) by arriving to appointments and home visits dressed appropriately, on time, and with a caring and compassionate mindset.
  • Work well as a team and independently.
  • Seek assistance/guidance/input from team mates/Care Right owner pro-actively if in a difficult situation.
  • Must have reliable vehicle, good driving record, full insurance coverage.
  • Always Always Always act with integrity, care, and compassion toward clients, families, referral sources, and team mates.
  • Complete all scheduled in-service training sessions as required.
  • Enter all new contact information into spreadsheet for the CRM
  • Speaking engagements on aging topics
  • Conduct the complimentary 30 minute consult and follow through with any leads
  • Reach out to past inquiries/follow up to entice pursuing Care Right services
  • Help obtain testimonials
  • Perform other related duties as assigned.

Skills

Passion for seniors and their family members

Hungry to bring in new sales

Energetic and positive attitude

Ability to keep calm when family emotions run high/crisis situations

Understanding of caregiver burnout/compassion fatigue

Understanding of dementia and other aging issues

Patience

Understand most families are in denial; ability to help them overcome

Ability to identify gaps in planning and pair families with resources in our network

Clear, concise communicator

Speak clearly and enunciate

Professional speaking engagements/educational workshops

Become an effective Care Right ambassador

Enthusiastically serve our clients/retain our clients

Oral Communication

Written Communication

Technical Communication

Customer Relations

Critical Thinking Skills

Time Management

Computer Literacy

Lifting up to 50 pounds

Education/Training

Degree:  Licensed/Masters Degree in Social Worker preferred; CSA (Certified Senor Advisor) preferred; any social work/human services/gerontology certificate or licensure preferred

Experience

Prior work related experience required.  Long term care experience preferred.

Employee Name (Print): ________________________________________

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Employee Signature                                                             Date

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President/President Assistant                                                 Date

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