Successful workforce initiative leads to statewide recognition
FORT MYERS, Fla. (June 12, 2019) – The Lee County Tax Collector’s Office is dedicated to innovation. Its creative approach to employee training and mentoring led the Florida Sterling Council to recognize Lee County Tax Collector Larry Hart and his team with the Sterling Best Practice Award for Workforce Development and Retention. Hart accepted the award on May 31 during the 2019 Governor’s Sterling Award Banquet at the JW Marriott Orlando Grande Lakes.
“We have a staff of people who are second to none, and it’s my obligation to do right by them,” Hart said. “I’m thrilled to receive this honor, which serves as confirmation that we’re moving in the right direction.”
The Tax Collector’s Office’s increased its rate of retention for new hires who stayed past six months from 77.8% in fiscal year 2017 to 92% in fiscal year 2018. That caught the eye of the Sterling Council, which identifies high performing role-model organizations that demonstrate superior management approaches and results.
Hart and his team took a systematic approach to boosting its rate, establishing the “Inside Look” program, which gives applicants a chance to get a behind-the-scenes look at the job they’re seeking. It encompasses job shadowing, interaction between applicants and Tax Collector’s Office team members, and exposure to Tax Collector’s Office culture.
The organization also enhanced its onboarding program, developed a new training curriculum and established a new peer mentoring program. The training helped increase employee satisfaction from 91.2% in fiscal year 2015 to 96.76% in fiscal year 2019.
“We have the best and brightest working for us,” Hart said. “We want to make sure we keep them and keep adding to the ranks with more amazing talent. We’ll continue to find ways to accomplish that.”
See what the team at the Tax Collector’s Office is doing to make taking care of business easier for everyone in Lee County at leetc.com.
About Lee County Tax Collector
The Lee County Tax Collector (LCTC) exists to serve the citizens of Lee County. The office takes pride in organizational excellence and offering exemplary customer service and operates by the credo of “We’ve got your back.” The LCTC operates leetc.com, the official interactive website of the tax collector, which allows county residents to quickly and easily take care of motor vehicle and vessel registration, pay property taxes, make appointments for concealed weapon permits and more. The agency operates seven service centers throughout the county to provide efficient, convenient services. The LCTC works to provide innovative and quality service that supports the growth and sustainability of the community. For more information, visit leetc.com or follow Lee County Tax Collector on social media.